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MAGAZINE and NEWSLETTER ARTICLES

By Tom Payne

Canadian Manager
Passage--Getting from Here to There During Change (9/91)
How To Create Self-Sufficient Employees (12/92)
Let's Call It Quality This Time (9/93)
Don't Just Do Something, Stand There (3/94)
Failure: A Benefit Of Empowerment (9/95)
Mission/Purpose (12/96)
We Can't Do It Alone (7/97)

Supervision
Supervisors Can Help Reduce Stress of Change (8/92)
Passage--Getting From Here To There During Change (5/93)
Go Forth and Manage Wisely (8/94)
Management by Behaviors (6/96)
The Honest Organization (12/96)
MBWA - Management by Walking Away (6/99)

Manage
Middle Management Is Not For The Faint-Hearted (4/93)
A Company of One (1/94)
Company Loyalty: May It Rest in Peace (7/95)
Raising the Bar: Do We Have What It Takes (8/96)
The Ideal Organization - If You Can't Visualize It, You Can't Have It (8/97)

Incentive Magazine
There Are No Therapists in Cubes (5/00)

CSN Customer Service Newsletter
Unstated Rewards Motivate Reps (5/95)

Customer First Newsletter
Signs of the Times Point to Poor Service (5/95)

Executive Edge Newsletter
Trying Means Failing (5/93)
Encourage Innovation (6/93)
Focus on Goals You Can Control (6/93)

Executive Female
Getting People to Change--an interview (2/93)

Industrial Engineering
The Dogs Don't Like It (7/94)

Industrial Management
The Survivors (6/95)

Managers Notebook
A Dozen Ways To Make Cold Calling Fun (4/93)
The Honest Organization (9/96)
Mission/Purpose (12/96)

Marketing Times Newsletter
How to Sell in a Changing Environment (2/92)
How to Win the Inner Game of Sales (10/93)

Sales and Marketing Executive Report
Selling in a Changing Environment (12/91)
What You Should Tell Your Salesforce (6/93)

Communications Briefings
How to Make Change Work (9/92)

Creative Management Newsletter
An Interview (5/91)

Supervisory Management
Change: How to Help Employees Adapt (4/91)

Telephone Engineer & Management
Total Quality: It's a Good Fix (7/92)

Teller Vision Newsletter
An Interview (11/94)

The American Salesman
Managing The Buying Process (10/91)
12 Ways to Make Cold Calling Fun (3/93)
Shooting Ourselves in the Foot (4/96)
The Honest Organization (7/96)

The Art Of Leadership Newsletter
Creating Independent Employees (10/92)
Management by Behaviors (8/94)

The Pryor Report
Pickle Jar Story (12/94)
Motivating People... (2/96)

Training
The Fallacy of "How To" Training (10/91)

Training and Development
Trainers as Salespeople (8/93)
Workshop Title Generator (7/94)

UpFront
Back to the Basics: Nice is Not a Four-Letter Word (9/92)

For copies of any of the articles by Tom Payne, contact LODESTAR.